HELP

The Royal Mint

Visitor centre
Gift shop
Postal address
Parties and space hire
School trips

View all 5 subjects

My Account

Two Factor Authentication
Do I need to provide documentation?
What is a Source of Wealth/Source of Funds check and what does this mean?
What is KYC and what does this mean?
Creating an account
Selling Bullion
Forgotten my password?
Change account address
Bullion Accounts
Closing my account
International customers
Problems creating an account

Orders

How to order
Promotional codes
Bullion Orders
Order Confirmations
Problem with payment
Delivery
Change or cancel order
Payment Methods

View all 8 subjects

Delivery and returns

Tracking my delivery
Delivery charges
Delivery packaging
Commemorative, Historic and Gifting Returns
International delivery
Alternative delivery addresses
Collecting your order
Why did the money taken originally for my purchase reappear in my account and appear to be taken again?
Australian Customers - Goods and Services Tax (GST) in Australia

Still have questions?

Email Enquiries

For all enquiries please complete the email enquiry form below and we'll aim to respond as soon as possible and within a maximum period of 3 - 5 working days.

We are currently experiencing technical difficulties that are affecting our telephone service. Our telecoms provider has confirmed this is a known and widespread issue, and they are working to resolve it as quickly as possible. In the meantime, you can contact us by email using the form above.

Thank you for your patience while this is being resolved.

Customer Services

For enquiries related to an existing order or service

0800 032 2154

If calling from outside the UK please dial

+44 1443 222 111

Opening Hours

Monday to Friday: 8am – 8pm

Saturday : 9am – 4pm

Sunday: Closed